Frequently Asked Questions
Everything you need to know about J&K Shop beauty and care.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Are J&K Shop products cruelty-free?
Yes, we are committed to ethical beauty. All J&K Shop products are 100% cruelty-free and are never tested on animals at any stage of production.
What is your return policy for skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Do you offer international shipping?
Yes, J&K Shop ships to over 50 countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.